Uganda - Replacement of Lost or Stolen ID card

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Procedure

How to apply:

Offline process:

1. Report to a police station near you and notify them about your lost or stolen national ID and obtain a police report.
2. Visit the National Identification and Register Authority Office (NIRA) with all the required documents and the recommended fees and request for the application form 11 or download the form via (NIRA) website using a browser on any device : Application
3. Fill in all the required information accurately and sign the document. Once done, the next step is to process your payment slip via the Uganda Revenue Authority(URA) website portal (check below)
4. Upon printing out the acknowledgement payment receipt via the URA portal applicant should Visit the bank and make your payment
5. Gather all the documents required for the application and visit the NIRA office near you for processing
6. The NIRA staff will then take your Bio-metric detail, your details will be verified, purpose acknowledge and application received. You will be given a notification number and also be told on the date and location to pick your new national ID

Online process:

1. Applicant should then Visit the official Uganda Revenue Authority (URA) website for the payment process : ura
2. On the home page click on e-services, you will be redirected to the next page then click on Payment Registration in the Payments section.
3. Select DT as the Payment Type and choose Other NTR.
4. Select NIRA in the Ministry section and Miscellaneous Payments as Department.
5. Remember to select Replacement of lost ID as the TAX HEAD option.
6. Fill the rest of the form and validate all the information are filled accurately and print your acknowledgement payment receipt.

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Required Documents

• Accurately dully filled and signed application form
• Bank slip (proof of payment)
• Police report
• Applicant ID photocopy if available

Office Locations & Contacts

National Identification & Registration Authority - Head Office,
National Independence Grounds, Kololo Airstrip.
Kampala-Uganda
P.O.Box 26529,
Kampala-Uganda
(Toll Free) 0800 211700
(Reception) +256 312119600
For Inquiries on National Identification Registration : +256 312119631 / +256 312119639
For Inquiries on Birth, Death and Adoption Order Registration : +256 312119601
Email: [email protected]
Website:Link

Uganda Revenue Authority - Head Office,
Physical address: Plot M193/M194,
Nakawa Industrial Area
Kampala, Uganda
P.O. Box 7279,
Kampala, Uganda
Toll Free Number: (256) 800117000
Email:[email protected]
Website: Link

Eligibility

• All Uganda citizen who lost their ID card or it is stolen

Fees

• Fees UGX 50,000

Validity

• National Identification card is Valid Forever

Documents to Use

Application

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• Within one month if all the information are in order

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Report the loss of your national ID card to the police station in the area in which you lost the card, and if you do not remember where exactly, report to the nearest station. You should get a replacement request notice from the police which you will use in the process of contacting NIRA.
• If it is not, you will have to download NIRA application form 11 for lost identity card and fill it in accurately. Then, visit the URA web portal, register for a Payment Reference Number and pay the fees (UGX 50,000) to the bank.
• After this, go to NIRA offices, submit in the form, police report and confirmation of payment slip. It is from here that you should be told of the next step of securing your replacement.

Required Information

• Full name of the applicant
• National identity card number
• Date of birth/place of the applicant
• Sex
• Place of origin of the applicant
• Residential address of the applicant
• Postal address of the applicant
• Clan of the applicant
• Occupation of the applicant
• Level of education
• Marital status of the applicant

Need for the Document

• The identification card is used to prove one is a Uganda citizen, and all Ugandan citizen of 18 years and above are required to have a valid ID card

Information which might help

• For replacement of a lost or stolen national ID, you’ll be charged UGX 50,000. (The money is paid at any URA revenue collection bank such as Bank of Africa, Diamond Trust Bank, Stanbic, Barclays, Orient, etc. [Remember, the fees are exclusive of bank charges].)

Other uses of the Document/Certificate

There are many situations where you need to prove that who you are. The identity card will allow you to do this in number of ways;

• Proving Age
• Traveling abroad within the East African Region (as per the signed protocols allowing for the use of the National Identity Card across the region)
• On day to day basis for identification to law enforcement officers.
• Accessing financial services e.g. Opening a bank account.
• Processing land transactions
• Confirming right to work.
• Accessing public services for which citizens are entitled.
• Identifying you as a citizen for purposes of voting.
• Registering for a SIM card

External Links

(NIRA)
(URA)

Others

More information which might help people.