Newfoundland and Labrador - Apply Income Support for Workers

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Procedure

Apply In-Person:

1. To apply Income Support for Workers in person, the applicant has to visit any local/regional office of the Department of Children, Seniors and Social Development.
2. The address and contact details of the offices can be found in the following Contact link
3. First, the applicant has to call the toll-free number of his/her region which can be found in the link given above.
4. On the other end, a Client Services Officer will gather the required information from the applicantto complete the telephone application and a preliminary eligibility assessment.
5. If he/she found that the applicant is eligible for the Income Support, the completed telephone application form, checklist of documents required and other required forms will be made ready.
6. The applicant should visit the corresponding office and collect these documents.
7. Then, the applicant should complete the required forms and prepare the supporting documents. Refer the “Required Documents” section of this page.
8. After completing the application forms, attach the required documents and submit them together to the relevant authority at the local/regional office.
9. The applicant can also send the application package to the mailing address of the Department of Children, Seniors and Social Development, which can be found in the “Office Locations & Contacts” section of this page.
10. Or, the application can also be faxed to the following fax number: 709-729-2641.
11. Upon submission of application and required documents, Departmental staffs review the application and documents.
12. In case of any additional or missing information, the applicant will be contacted through the provided mobile number or email address.
13. Once all the information is received, the application is thoroughly reviewed internally and assessed for eligibility and appropriate benefits.
14. When an application is approved, payment by direct deposit, cheque, or Service Authorization is sent to the applicant, by any applicable means.
15. When an application is not approved, a letter of notification is provided, including information on how to appeal the decision.

Apply through mail

1. To apply Income Support for Workers through mail, the applicant has to mail the application and required documents to the mailing address of the Department of Children, Seniors and Social Development.
2. Mailing address can be found under the ‘Provincial Office’ heading in the following Contact link
3. First, the applicant has to download the application formsfrom the following links
4. Income Support application: Application form
5. Rights, Responsibilities and Client Consent Form:RRCC form
6. The applicant has to complete the forms as required with necessary details and information. Then, the applicant and his/her spouse (if applicable) must sign the forms.
7. Make sure that all the documents listed in the “Required Documents” section of this page, are available.
8. After completing the application forms, attach the required documents and send them to the mailing address of the Department of Children, Seniors and Social Development office.
9. Upon submission of application and required documents, Departmental staffs review the application and documents.
10. In case of any additional or missing information, the applicant will be contacted through the provided mobile number or email address.
11. Once all the information is received, the application is thoroughly reviewed internally and assessed for eligibility and appropriate benefits.
12. When an application is approved, payment by direct deposit, cheque, or Service Authorization is sent to the applicant, by any applicable means.
13. When an application is not approved, a letter of notification is provided, including information on how to appeal the decision.

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Required Documents

• Completed forms (income support and RRCC)
• Completed Direct Deposit form (if applicable)
• Valid proof of Identification
• Copy of lease
• Rental agreement
• Recent utility bills
• Mortgage papers/House insurance papers/Property tax statement
• Statement of bank account for past two months
• Completed Direct Deposit form
• Proof of Income And Assets

Office Locations & Contacts

Provincial Office,
Department of Children, Seniors and Social Development,
P.O. Box 8700,
St. John’s, NL A1B 4J6,
Telephone: (709) 729-0760Call: (709) 729-0760
TTY phone number: 1-855-729-2044Call: 1-855-729-2044
Fax: (709) 729-0870Call: (709) 729-0870
Email: [email protected]
Website link
Contact link

Eligibility

• Applicants must be at least 18 years of age and live in Newfoundland and Labrador.
• The applicants should be receiving Employment Insurance or Canada Pension Plan before applying for Income Support.
• The applicant must be eligible for the Income Support in terms of the Income and liquid assets.
• For more clarifications, please refer the following document Income and Employment Support Regulations

Fees

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Validity

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e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

Required time for the processing of application will be nearly 30 days.

Related Videos

Videos explaining the procedure or to fill the applications.
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Instructions

• Applicants, who are applying through mail, should read the Release Form carefully as their signature allows the Department to contact other agencies in order to verify information.
• The application is valid for 30 days and if required documents are not provided within that time, they may have to complete a new application. They will be advised if further information is required.

Required Information

• Applicant details
• Spouse/partner’s details
• Identification card numbers
• Details of household members
• Assets and income information
• Bank details
• Amount of liquid cash
• Social Insurance Number
• Address of the applicant
• Employment Information
• Educational qualifications

Need for the Document

The Income Support Program provides financial benefits and other services to eligible low income people to assist in meeting daily living expenses.

Information which might help

• Basic benefits are family/individual payments for items such as food, clothing and shelter and, Non-Basic benefits are for other specific items such as vision care, municipal taxes and burials.
• Income Support benefits are considered as the last possible option for income. If there is potential for income from another source (for example, Employment Insurance or Canada Pension Plan), individuals must first avail of that before applying for Income Support.
• For more relevant information, read the program overview: Program overview

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

How to apply

Others

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