Mauritius - Online Requests for Facilities (City Council of Port Louis)

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Procedure

Apply Online

1. Applicants can apply Online Requests for Facilities on the City Council of Port Louis website link
2. On the homepage, the applicant must click on the 'Facilities Requests link.
3. A new page will open, Here the applicant must select the type of facility he/she is requesting.
4. The applicant must fill in all the required information such as name, address, contact details, purpose for the request, etc.
5. Also, the applicant should attach any relevant documents such as a plan or sketch of the facility and the documents can be found under the “Required Documents section of this page.
6. Then the applicant must click on the “Submit” button at the bottom of the page to submit their complaint.
7. Once the application is submitted, the authorities will review the applicant’s application and may contact the applicant if any additional information is needed.
8. If the application is approved, the applicant will be notified of the decision by email or phone.
9. The applicant must then proceed to pay any necessary fees that may be required.
10. Once the payment is received, the applicant will receive a confirmation of their request.
11. Generally, it takes between two to four weeks for a complaint to be processed, but more complex cases may take longer.

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Required Documents

• Proof of identity (valid passport or identity card)
• Proof of address (utility bill, lease agreement, rental agreement, etc.)
• Recent photographs of the applicant
• A detailed description of the requested facility
• Detailed drawings and/or sketches of the proposed facility
• Proof of ownership of the land/property where the facility is to be constructed
• A copy of the signed agreement between the applicant and the local authority
• A copy of the approved building plans
• A copy of any environmental impact assessment/s that were carried out for the proposed facility
• Any other relevant documents required by the local authority

Office Locations & Contacts

City Council of Port Louis 
Address: 1, Jules Koenig Street
City Hall, Port Louis
Phone: (+230) 405 6600 
Fax: (+230) 212 4258 
Hotlines Scavenging Section: (+230) 211 6998 
Lighting Section: (+230) 211 8055 
Email: Administration Department: [email protected] and
Lord Mayor's Office : [email protected]
  Web Link
Contact link
Location link

Eligibility

• All citizens of Mauritius who are 18 years old or older are eligible to apply online for facilities in the City Council of Port Louis.
• The applicant must be a resident of the city and must be registered with the city.

Fees

A fee for this procedure is has to be paid as per the authority’s request.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Generally, it takes between two to four weeks for a complaint to be processed, but more complex cases may take longer.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Name of Applicant
• Contact Information (e-mail, telephone number, postal address)
• Type of Facility Requested (i.e. street lighting, refuse collection, etc.)
• Location of Facility Requested
• Detailed Description of Facility Request
• Reasons for Request
• Proposed Budget for Facility
• Time Frame for Completion of Facility
• Any Other Additional Information

Need for the Document

• Requests for facilities allow the Mauritius City Council of Port Louis to keep track of the needs of its citizens and respond to them in an efficient manner.
• Requests for facilities can help the city council plan for the future, by determining which services and facilities are most in demand, and how they can be provided in the most efficient and cost-effective manner.

Information which might help

• The City Council of Port Louis offers several ways to submit a request for facilities in the city.
• The easiest way to make a request is through the City Council’s online portal.
• The applicant can submit a request for various facilities, including sports and recreation, parks and gardens, and public services. The online form is available in both English and French.
• He/she can also submit a request for facilities by phone, email, or post. The contact details for the City Council of Port Louis can be found on their " Office Locations & Contacts” section of this page.
• If the applicant would like to speak to someone in person about a request for facilities, the applicant can visit the City Council’s office in Port Louis. Office hours are Monday to Friday, from 8am to 5pm.
• Finally, the applicant can also submit a request for facilities through the City Council’s customer service centre. The centre is open from 8am to 5pm, Monday to Friday.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link, Link

Others

More information which might help people.