Hong Kong - Obtain Octopus Card

ProcedureEdit

To obtain an Octopus Card, please follow steps below:

On-Loan CardEdit

There are different ways on how you can obtain an On-Loan Octopus Card:

If you are arriving by air: You can get an Octopus by visiting the MTR Customer Service Centre or MTR Ticket and Octopus Selling Machine at the Hong Kong International Airport. The On-Loan Octopus is also available at MTR Customer Service Centres at all MTR stations (except Racecourse Station).
If you are arriving by land: Check the MTR Customer Service Centre at Lo Wu Station or Lok Ma Chau Station / the Octopus Selling Machine at Hong Kong West Kowloon Station / Citybus Ticketing Office at Bus Terminus at Hong Kong Port of Hong Kong-Zhuhai-Macao Bridge, to get an On-Loan Octopus. The On-Loan Octopus is also available at MTR Customer Service Centres at all MTR stations (except Racecourse Station).
If you are arriving by sea: Visit the MTR Customer Service Centre in Sheung Wan Station or Tsim Sha Tsui Station to get an On-Loan Octopus. The On-Loan Octopus is also available at MTR Customer Service Centres at all MTR stations (except Racecourse Station).

Sold Tourist CardEdit

There are different ways on how you can obtain a Tourist Card:

If you are arriving by air, you can get an Octopus in these following ways:
1. Purchase one at Ctrip: You can buy one online - LINK, and pick it up at Ctrip’s designated counter at Hong Kong International Airport.
2. Airport: You can purchase a Sold Tourist Octopus at the following stores within the Hong Kong International Airport on arrival:
  China Travel Service (Counter A4, Arrival Hall, Terminal 1)
  7-Eleven (Unit 5T058, Arrivals Meeters & Greeters Hall, or any 7-Eleven outlets)
If you arrive by land, you can purchase a Sold Tourist Octopus at these following stores:
1. 7-Eleven
  * Unit K8, 2/F, Lo Wu Station
  Shop WEK B1-1, Hong Kong West Kowloon Station
  * Unit No. 308, G/F., Passenger Clearance Building, Hong Kong- Zhuhai-Macao Bridge Hong Kong Port
2. CTS
  * B2-5, Hong Kong West Kowloon Station
3. Circle K
  * Unit 109, Lo Wu Station
  * Shop WEK B2-8, Hong Kong West Kowloon Station
  * Unit No. 502, 1/F, Passenger Clearance Building, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port
4. VanGo
  * Unit K3, Lo Wu Station
5. TripAdvisor
  * B2-7, Hong Kong West Kowloon Station
If you are arriving by sea. You can purchase a card at these stores:
* 7-Eleven (Shop 289 on 2nd Floor, Shun Tak Centre, 200 Connaught Road Central, Hong Kong)
* 7-Eleven (Shop 48-49, Upper Ground Floor, China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon)

FOR TOURISTS: You can visit any MTR Customer Service Centre to rent or purchase an Octopus on arrival or refund one before departure. If you rent an On-Loan Octopus, a handling fee of (i) HK$9 for On-Loan Octopus issued before 1 April 2019 or (ii) HK$11 for On-Loan Octopus issued on or after 1 April 2019 will be charged if it is returned within 90 days from the date of issue.

Reloading and RefundEdit

Reloading

You can reload your reload with cash anytime at thousands of locations, from transportation providers to retailers. You can check the location where you purchased your card, there's a big possibility that they can also reload your card.
You can also top up your Octopus anytime in Shenzhen at the Shenzhen Unionpay EPS Kiosk.

Refund

Before leaving Hong Kong, visit any MTR Customer Service Centre to apply for a refund of the remaining value on your Octopus.
If the remaining value is less than HK$500, an immediate refund can be collected at the MTR Customer Service Centre.
If the remaining value is HK$500 or more, the Octopus will be returned to Octopus Cards Limited for processing, and they will notify you of the refund arrangements within nine working days.
Returning the card:
1. On-loan cads:
  A refund handling fee of (i) HK$9 for On-Loan Octopus issued before 1 April 2019 or (ii) HK$11 for On-Loan Octopus issued on or after 1 April 2019 will be charged if such Octopus is returned within 90 days from the date of issue.
  If your Octopus has been damaged or altered, a HK$30 fee will apply.
2. Sold Tourist Octopus
  Keep it as a souvenir of your trip.
  The cost of the Octopus is non-refundable. Once your remaining value is refunded, the Octopus can no longer be used.

Required DocumentsEdit

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

Office Locations & ContactsEdit

Octopus Customer Service Hotline: 2266 2222
Manned Service Hours: Mondays to Fridays, 9 am to 9 pm; Saturdays, 9 am to 6 pm, except Sundays and public holidays.

Fax: 2266 2211

Address:
Octopus Cards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

EligibilityEdit

Children aged 3 – 11 are eligible to use a Child Octopus
Seniors 65 or older are eligible to use an Elder Octopus, for travelling on MTR, KMB, Citybus, New World First Bus and New World First Ferry.

FeesEdit

Sold Tourist Octopus

Priced at HK$39 without initial stored value
No deposit is required
Remaining value can be refunded but the Octopus will be deactivated
You can keep the card as a souvenir when you leave HK.

On-Loan Octopus

The card is lent to you by Octopus Cards Limited.
Card type:
- Adult: Deposit HK$50, Initial stored value* : HK$20
- Child: Deposit HK$50, Initial stored value* : HK$100
- Elder: Deposit HK$50, Initial stored value* : HK$20
A refundable deposit and initial stored value is required.
NOTE: *The initial stored value for Standard Octopus selling via "MTR Ticket & Octopus Selling Machine", and "Citybus Ticketing Office at Bus Terminus at Hong Kong Port of Hong Kong-Zhuhai-Macao Bridge" is HK$70 (Child version) and HK$150 (Adult & Elder versions).

ValidityEdit

The Octopus Card that has not been reloaded ("top-up") for a period of 1,000 days or more is deactivated. In respect of all On-Loan Octopus Cards issued before 1st October 2017 the card can be reactivated at any MTR station Customer Service Centre free of charge. In respect of On-Loan Adult Octopus Cards (but not Child or Elder Octopus) issued on or after 1st October 2017 a fee of HK$15 will be deducted from any card which has not had any add-value or payment transaction for three years and annually thereafter if it remains inactive.

Documents to UseEdit

You may download the Octopus Card - User Guide by clicking on the link - Useful Documents

Sample DocumentsEdit

Please attach sample completed documents that would help other people.

Processing TimeEdit

Please explain processing time taken in obtaining the document/certificate.

InstructionsEdit

If you are new in Hong Kong you probably haven't heard about an Octopus Card. The Octopus is a smart contactless payment tool that is accepted all over Hong Kong. Use the card to pay for public transport, dining, entertainment, shopping and more. If you are a tourist or will be staying in Hong Kong for a short time it might be useful if you have an Octopus Card.

There are two types of Octopus Card, one is a 'Sold Tourist Card' and the other one is 'On-Loan Octopus Card.' The difference between these two cards is the On-Loan Card requires applicant to make a deposit. The card doesn't belong to the cardholder, but to the Octopus Card Limited. The 'Sold Tourist Card' are ideal for those visiting Hong Kong. When you purchase a Tourist Card, you don't need to pay the deposit fee. And once you are done using the card, you can keep it as a souvenir.

Required InformationEdit

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.

Need for the DocumentEdit

An Octopus Card is a stored value card which you can use to pay fares on public transport (trains and buses). You may also use your Octopus Card to pay for purchases on retail stores and fast food chains. The card can also be used online with compatible NFC devices.

You may also pay using your card to pay for toll in these following tunnels and roads:

Aberdeen Tunnel
Cross Harbour Tunnels
Eastern Harbour Crossing
Lantau Link (Lantau Toll Plaza/Ma Wan Toll Plaza)
Lion Rock Tunnel
Shing Mun Tunnels
Tseung Kwan O Tunnel
Tsing Sha Highway (Sha Tin Heights Tunnel/Eagle's Nest Tunnel/Tai Wai Tunnel)

Information which might helpEdit

For all cardholders:

You may reload your Octopus at all Octopus Authorised Add Value Service Providers with cash, up to a maximum of HK$1,000.
It may come in handy if you will record your Octopus number for future reference. If the Octopus number cannot be identified, Octopus Cards Limited may not be able to refund the remaining stored value on the Octopus.
IMPORTANT: Don't share your Octopus with other people, as an Octopus cannot be used twice within a designated time period.
Place your Octopus steadily over an Octopus reader. Hold and wait until you hear a "toot" sound and see an indication that the transaction is completed, before removing your Octopus. You will see the remaining value of your card on the screen.
If the transaction is incomplete because you moved your Octopus too quickly over a reader, hold it over the reader again.
Make sure not to hold more than one Octopus, or an Octopus with another contactless smartcard, over an Octopus reader at one time.
Do not tamper with your Octopus, such as bending it, writing on it, scratching it, cutting it, or pasting stickers, photos or accessories on it, or else transactions will not be honored and the remaining stored value will not be refunded.
To help you manage your card and enjoy services available to Octopus Cardholders and O! ePay account user, you may use the official Octopus App and online services. For details check this link

External LinksEdit

Official website of Octopus card - www.octopus.com.hk

OthersEdit

More information which might help people.