Botswana - Change or Update Contact Details in BPC

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Procedure

Apply In-Person

1. The request to Change or Update Contact Details for subscribers of Botswana Power Corporation (BPC) shall be made to the nearest BPC Customer Service Center located countrywide. BPC Branches Contact details and Map Location
2. Collect and complete the prescribed form, obtainable at any of the BPC Customer Center Offices. Copies of this form are not available online.
3. Submit the duly completed form in all respect and the applicable identification document as mentioned on the “Required Document” section of this page, to any of the BPC Customer Center Office. Any omission of the supporting documents or information will render the application process incomplete.
4. Upon receipt of the form, the customer service officer will verify the form and supporting documentation and if everything is in order, the applicant information will be changed or updated as per the client request, into the BPC system.
   

Apply Online

1. Botswana Power Corporation (BPC) subscribers who have been granted authorization to access the BPC online service platform can file the request, by visiting the Botswana Power Corporation (BPC) website then select, “Customer Service” option located on the menu bar, then select “Online Services” on the drop-box, and then select “Change of Contact Details” on the extended menu.
2. You will be redirected to the BPC Change of Contact Details Online Page.
3. Log in with your credentials (password and username), fill out all mandatory fields, and upload all requested supporting documentation (if applicable).
4. Please ensure that all the information and documents are in order, before clicking on the “Submit” button.
5. Upon receipt of the request, the customer service officer will verify the form and supporting documentation and if everything is in order, the applicant information will be changed or updated as per the client request into the BPC system.
6. For Unregistered BPC subscribers, who wish to be registered to be able to access the BPC online platform, applicants are required to collect and complete the BPC Website User Registration Form, available at any of the BPC Customer Service Office or download it via the BPC website, BPC Website User Registration or directly download it using this link,BPC website User Registration Form
7. The completed duly filled registration form in all respect and certified copies of the applicable identification document as mentioned under the “Required Documents” section of this page, should be submitted to any of the BPC Customer Service Office. Any omission of the supporting documents or information will render the registration process incomplete.
8. Upon receipt of the registration form, the customer service officer will verify the form and supporting documentation and if everything is in order, the applicant information will be imputed into the BPC system, a password and username will be generated and issued to the client, to enable him/her to access the online platform.
   

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Required Documents

• Copy of a certified applicable identification document.
  • Omang or Botswana Passport for citizens
  • Valid passport or resident permit for non-citizens
  • Valid registration certificate (in the case of a business or company)
    

Office Locations & Contacts

Botswana Power Corporation (BPC)
Head office
Address: Main Mall Gaborone, South East
Botswana
Telephone: +267-3607000
Call us at 16266SMS at 77110000 or 74600900Email: [email protected]
BPC Branches Contact details and Map Location, BPC website

Eligibility

All residence/business/companies subscribers’ with the Botswana Power Corporation (BPC) are eligible to apply.

Fees

No fee is associated with the services.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

The time frame for processing the request is immediate, upon receipt of the request by the BPC Customer Service Office.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Full names of the applicant
• Valid identification document number
• Cell phone/landline number
• Postal address
• meter number
• State the information you wish to be modified.
  

Need for the Document

This service allows subscribers’ with the Botswana Power Corporation (BPC) to change/update their contact details as registered into the BPC computer system.

Information which might help

Enter other informations which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

BPC website

Others

More information which might help people.