Botswana - Apply for Maintenance of Street Lights and Traffic Lights

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Procedure

Apply In Person

1. You can report problems with street lights, Traffic Lights lights, or illuminated signs on local government-maintained roads and footpaths (public highways) to the Local Authorities. Local Authority Contact Details
2. Damaged or faulty electrical equipment can cause serious injury or death that is why the public is warned not to touch it or interfere with it. If you think the problem is a serious threat to life or safety e.g. exposed life wires, a missing door, or if the lamp is loose or knocked down, you can report a fault in person or by telephone to the local authority within that jurisdiction. When phoning, you will be asked for:
   • Your name, contact details
   • The location of the light (i.e. street name, house number beside or opposite the light)
   • The type of fault (e.g. light out or flickering)
3. If you feel that street lighting needs to be upgraded or installed on your road, you should write a request letter/complaint letter to the Local Authorities.
4. Upon receipt of the report or complaint, the local authority will contact the contracted company, which will then responded according, by sending a technical team to the location to access the situation, identify and rectify the fault or install or upgrade the traffic/street lights or road signs.

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Required Documents

• No supporting documentation required.

Office Locations & Contacts

Ministry of Local Development and Rural Development
Private Bag 006Government EnclaveMain MallGaborone
Botswana
Tel. (+267) 365-8400
Fax. 395 2382
Toll-free: 0800-600-718
Ministry Contact Details
THE LOCAL AUTHORITIES (DISTRICT COUNCILS) ACROSS THE COUNTRY.
Local Authority Contact Details
Opening hours: 07:30 to 16:30, Monday to Friday, except on public holidays

Eligibility

• All members of the public are eligible to report/ apply.

Fees

• No fee associate with the service.

Validity

• The fault report or complaint will remain valid until the situation is solved by the authority.

Documents to Use

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Sample Documents

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Processing Time

The response time will depend on the severity of the faulty i.e.

• Missing door covers, exposed wires, knocked down street furniture: One hour
• Flickering lights/lights on permanently: Five working days
• Lights out: Twenty five working days (possibly a further ten working days for electrical disconnection and then re-connection - this is outside the council's control)

Related Videos

Videos explaining the procedure or to fill the applications.
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Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
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Instructions

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e.g. The state office holds birth records since january 1908.

Required Information

• Names of the applicant/complainant/notifier
• Contact details
• The location of the light (ie street name, house number beside or opposite the light)
• The type of fault (eg light out or flickering)
• The type of upgrade or installation required

Need for the Document

The street lights, traffic lights, and illuminated signs on the road provide several safety benefits to drivers, riders, and pedestrians’ i.e.

• Street lighting helps to reduce night-time crashes by improving visibility.
• Can reduce pedestrian crashes by approximately 50%.
• Can help to aid navigation.
• Street lighting helps people to feel safe and can help to reduce crime.
• Route lighting can help to reduce glare from vehicle headlights.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

Ministry

Others

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