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Wales - Apply for Landlord Licence

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Landlords in Wales who self-manage their properties are required to apply for a licence. This is in addition to having to register.

  1. To apply for a Landlord Licence, applicants (Individual, Body Corporate, Company, Charity or Trust) must complete an application providing relevant information, including contact details. This can be done online or by submitting a paper application.
    1. Apply online through Rent Smart Wales - create account. In order to do so you must first create a personal account.
    2. You can also request a paper licence application form by contacting Rent Smart Wales on 03000 133344. You may also download a copy of the form through Rent Smart Wales' Website (a link is provided under 'Documents to Use' section).
  2. Provide the names and date of birth of all ‘connected persons’ (employees of the applicant) who do letting and/or management work at a property in Wales.
  3. Pay the licence fee, online application = £144, paper application = £186. A higher fee is charged for a paper application as it takes more time for Rent Smart Wales to process the application.
    The cost to undertake training for the licence is separate to the licensing fee and will depend on which training you decide to undertake.
  4. Applicants and/or all connected users must be suitably trained to the landlord standard. The training that a landlord must do in order to obtain a licence can either be done direct with Rent Smart Wales, or an approved course can be completed with a training provider authorised by Rent Smart Wales.
    Speaking in general, landlords are the one who is required to attend training. However, for companies and larger landlords who have employees (‘connected persons’) it is those people who must be trained and named within the landlord’s licence application so that the landlord can obtain a licence. The definition of a connected person in the legislation is: ‘a person doing things under a contract of service or apprenticeship with an applicant for a licence where the applicant for a licence is the landlord and the person does any of the things listed in:
    1. section 6(2) (requirement for landlords to be licensed to carry out lettings activities) of the Act; and
    2. section 7(2) (requirement for landlords to be licensed to carry out property management activities) of the Act’.
  5. During training, landlords will learn about:
    1. the statutory obligations of a landlord and tenant;
    2. the contractual relationship between a landlord and tenant;
    3. the role of an agent who carries out lettings work or property management work;
    4. best practice in letting and managing dwellings subject to, or marketed or offered for let under, a domestic tenancy;
    5. the role of a landlord who carries out lettings activities or property management activities.
  6. After submitting a complete licence application to Rent Smart Wales it will be assessed to determine the possibility of a licence to be granted. This will involve confirming the application is complete and the correct fee has been paid. Rent Smart Wales will also need to be convinced that the landlord is ‘fit and proper’ (by ensuring they have no relevant convictions against them) and confirm the training completed by the applicant and/or their staff as part of the application is suitable for licensing purposes. Licences can be refused if the applicant is not deemed ‘fit and proper’.
  7. Once the application is approved, the applicant will receive notification of their unique licence number and the conditions attached to their licence. The applicant will also receive a licence card in the post.

Required Documents[edit]

  • Completed application form
  • Evidence of suitable landlord training must be provided and the 'fit and proper' person declaration must be completed.

Office Locations & Contacts[edit]

Rent Smart Wales
PO Box 1106
CF11 1UA

Phone: 03000 133344

Monday - Friday
09.00 - 17.00



If you involved in any of the following activities at a property in Wales for which you are the landlord, then you need to apply for licence:

  • Landlord Letting Activities:
    • arranging or conducting viewings with prospective tenants;
    • gathering evidence for the purpose of establishing the suitability of prospective tenants (for example, by confirming character references, undertaking credit checks or interviewing a prospective tenant);
    • preparing, or arranging the preparation, of a tenancy agreement;
    • preparing, or arranging the preparation, of an inventory for the dwelling or schedule of condition for the dwelling.
  • Landlord Property Management Activities:
    • collecting rent;
    • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
    • making arrangements with a person to carry out repairs or maintenance;
    • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
    • checking the contents or condition of the dwelling, or arranging for them to be checked as part of a current tenancy or for one which has ended;
    • serving notice to terminate a tenancy

Note: If you are not the landlord but perform activities mentioned above, you may need an agent licence.


Landlord licence fee:

  • £144.00 for applications completed online
  • £186.00 licence applications submitted via paper application forms.

A higher fee is charged for a paper application as it takes more time for Rent Smart Wales to process the application

The cost to undertake training for the licence is separate to the licensing fee and will depend on which training you decide to undertake.


A Landlord Licence is valid for 5 years. Remember, it is your responsibility as the cardholder to keep the information in your licence application up to date (e.g. change your phone number if you update it) and also comply with the conditions of your licence. One condition will always be to follow the Code of Practice. The Code of Practice has been created by the Welsh Ministers as a means to ensure a consistent standard of letting and management practice in line with legal requirements in Wales.

If you the licence holder fails to comply with any condition of your licence, or is no longer ‘fit and proper’ then it can be revoked. This is a serious action as it means that the you can no longer undertake any letting or management activities at any rental properties in Wales. Instead, you must instruct a licensed agent to act on your behalf at all your rental properties.

Documents to Use[edit]

Landlord Licence Application Form


Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

Please explain processing time taken in obtaining the document/certificate.

Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url '' Video ID is 'Y0US7oR_t3M'.



Wales' Housing Act of 2014, states that any landlord who has a rental property in Wales which is rented on an assured, assured shorthold or regulated tenancy is required to register. Who will register as the landlord will depending on how a property is owned. All registrations are done with Rent Smart Wales.

Beginning 23 November 2015, the legal obligation for all Landlords operating in Wales is to register in order to comply with the law.

During the registration process, a landlord is asked to provide accurate and up-to-date information about themselves and their rental properties in Wales. This only applies to rental properties rented out on Assured, Assured Shorthold or Regulated Tenancy. If you do not believe the property you rent out is on this type of contract, read the section below about what type of rental arrangements this legislation does not apply to.

Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements for landlord registration and agent and landlord licensing under the Housing (Wales) Act 2014. This Council is the sole Licensing Authority who will do this work for every local authority area in Wales. This means that a landlord only has to complete one registration and if they self- manage, only apply for one licence to cover them for the whole country. The same applies to agents, who need only apply for one licence.

Required Information[edit]

A list which displays the kind of information which is required to complete the procedure.
1. Date of Birth.
2. City or County of Birth.

Need for the Document[edit]

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Information which might help[edit]

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Other uses of the Document/Certificate[edit]

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e.g. Birth Certificate can be used as proof of identity.

External Links[edit]



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