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Wales - Apply for Agent Licence

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Wales' Housing Act of 2014, states that there are legal obligations on agents who undertake letting and management work at rental properties in Wales on behalf of landlords. In order to act as an agent in Wales, the individual or company must become licensed agents.

Here's how you can apply for an Agent Licence.

  1. Applicants (Individual, Body Corporate, Company, Charity, Residential Social Landlord or Trust) must complete an application providing relevant information, including contact details. Application can be done online - create account .
    You will need to create a personal account first. Once you are done, sign in using your account and begin the application process.
  2. Part of the agent licensing requirement is that the person applying for a licence, or the staff of the company applying for a licence must complete approved agent training. You can choose to go on Rent Smart Wales run training, or you can complete approved training offered by authorised trainers. During the training, you will learn about:
    1. the statutory obligations of a landlord and tenant;
    2. the contractual relationship between a landlord and tenant;
    3. the role of an agent who carries out lettings work or property management work;
    4. best practice in letting and managing dwellings subject to, or marketed or offered for let under, a domestic tenancy;
    5. the role of a landlord who carries out lettings activities or property management activities.
  3. When you sign in to apply for a licence online, simply follow the instructions on the page. If you like, you can also use the paper licence application forms which you can request by calling Rent Smart Wales on 03000 133344, or you can download a form to complete and return by post (for the paper fee). Agent Licence Application Form
  4. Pay the application fee.
  5. After submitting a complete licence application to Rent Smart Wales it will be assessed to determine the possibility of a licence to be granted. This will involve confirming the application is complete and the correct fee has been paid. Rent Smart Wales will also need to be convinced that the agent is ‘fit and proper’ (by ensuring they have no relevant convictions against them) and confirm the training completed by the applicant and/or their staff as part of the application is suitable for licensing purposes. Licences can be refused if the applicant is not deemed ‘fit and proper’.
  6. Once the application is approved, the applicant will receive notification of their unique licence number and the conditions attached to their licence. The applicant will also receive a licence card in the post and a window sticker if the agent has a high street presence.

Required Documents[edit]

List down the documents required for successfully completing the procedure.

1. Proof of child birth from the Hospital.

Office Locations & Contacts[edit]

Rent Smart Wales
PO Box 1106
CF11 1UA

Phone: 03000 133344

Monday - Friday
09.00 - 17.00



People and companies who let and manage rental properties in Wales on behalf of landlords are called agents.

Family members and friends of the landlord can be designated as agents. The aim of the Wales' Housing Act of 2014 is to ensure that people and companies looking after the day-to-day letting and management of domestic tenancies in Wales are suitable to do so and are trained in their obligations.

If you are an Agent, or the employee of an Agent, working on behalf of the Landlord to carry out letting/management work for a rental property in Wales, then you will need to apply for an Agent Licence.

Applicants must complete approved agent training.

The criteria for agent licensing [as defined in section 10 and 12 of the Housing (Wales) Act 2014]:

Agent Letting Work:
One of these can be done by a person who is not the landlord without requiring an agent licence, as long they also do nothing under the ‘agent property management work’ section.

  • publishing advertisements or disseminating information;
  • arranging and conducting viewings with prospective tenants;
  • preparing, or arranging the preparation of, the tenancy agreement;
  • preparing, or arranging the preparation of, any inventory or schedule of condition;

Agent Property Management Work:
This activity on its own requires a licence:

  • collecting rent;

It is acceptable to do one of the following without requiring a licence, as long as you do not collect rent, or do anything under the ‘Agent Letting Work’ section:

  • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
  • making arrangements with a person to carry out repairs or maintenance;
  • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
  • checking the contents or condition of the dwelling, or arranging for them to be checked as part of a current tenancy or for one that has ended;
  • serving notice to terminate a tenancy.


Agent licensing fees


An Agent Licence is valid for 5 years. Remember, it is your responsibility as the cardholder to keep the information in your licence application up to date (e.g. change your phone number if you update it) and also comply with the conditions of your licence. One condition will always be to follow the Code of Practice. The Code of Practice has been created by the Welsh Ministers as a means to ensure a consistent standard of letting and management practice in line with legal requirements in Wales.

If the licence holder fails to comply with any condition of your licence, or is no longer ‘fit and proper’ then it can be revoked. This is a serious action as it means that the you can no longer undertake any letting or management activities at any rental properties in Wales. Instead, you must instruct a licensed agent to act on your behalf at all your rental properties.

Documents to Use[edit]

Agent Licence Application Form


Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

After submitting a completed application it will take Rent Smart Wales about 8 weeks to determine if it will either grant a licence, or refuse it.

Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url '' Video ID is 'Y0US7oR_t3M'.



Wales' Housing Act of 2014, states that any landlord who has a rental property in Wales which is rented on an assured, assured shorthold or regulated tenancy is required to register. Who will register as the landlord will depending on how a property is owned. All registrations are done with Rent Smart Wales.

Beginning 23 November 2015, the legal obligation for all Landlords operating in Wales is to register in order to comply with the law.

During the registration process, a landlord is asked to provide accurate and up-to-date information about themselves and their rental properties in Wales. This only applies to rental properties rented out on Assured, Assured Shorthold or Regulated Tenancy. If you do not believe the property you rent out is on this type of contract, read the section below about what type of rental arrangements this legislation does not apply to.

Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements for landlord registration and agent and landlord licensing under the Housing (Wales) Act 2014. This Council is the sole Licensing Authority who will do this work for every local authority area in Wales. This means that a landlord only has to complete one registration and if they self- manage, only apply for one licence to cover them for the whole country. The same applies to agents, who need only apply for one licence.

Required Information[edit]

A list which displays the kind of information which is required to complete the procedure.
1. Date of Birth.
2. City or County of Birth.

Need for the Document[edit]

Please provide the need for the procedure. e.g. Birth Certificate - why do we need to have a birth certificate? 

Information which might help[edit]

Enter other informations which might help.

Other uses of the Document/Certificate[edit]

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links[edit]



More information which might help people.