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United Arab Emirates - Replace Lost Driver License / Duplicate Driver License

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Procedure[edit]

You are a United Arab Emirates citizen or resident. You hold a valid United Arab Emirates driving license. In case of lost or damaged driving license, you can apply to replace lost driving license or duplicate driving license. You can apply through the roads and transport authority (RTA) website, the mobile application, the service centres, the approved optical shops for eye test, or the call centre. To do it, please follow:

  1. Prepare the required documents:
    • Your photograph (passport size)
    • Your passport copy and original
    • Your valid UAE residency visa or resident ID copy and original
    • Your Emirates ID original
    • Your damaged driving license or copy of the lost driving license (if applicable)
    • Your eye test certificate if the license is older than 5 years
  2. Apply through the roads and transport authority (RTA) website
    1. Log in the RTA website by your account: https://www.rta.ae/wps/portal/rta/ae/home?lang=ar
    2. Enter the link:https://traffic.rta.ae/trfesrv/public_resources/public-access.do?switchLanguage=ar
    3. Please click on ‘Services of driver licensing’, then click on ‘Damaged Lost Driving License Replacement’ to start to check your traffic file and follow its prompt to replace the license. If the license is older than five years and you are required the eye test certificate that issued by the approved optical shops, it will automatically sent to your RTA account and you just scan the required documents and proceed with the applicable payment. You will receive a temporary driving license by printing while waiting for the original license which can be delivered through 2 channels that you are selected at the application time:

      • The RTA customer happiness centres or;
      • By courier, with an additional fee
  3. Apply through the mobile application
  4. Enter the link to research about the app features. This app is available on App Sore iPhone or Google Play android. Please download and install it on your mobile. Create your account and choose the feature ‘Request for an alternative driving license’. Follow its prompts to replaceor duplicate driving license, proceed with the applicable payment, choose the delivery method then wait for the driving license delivery.

  5. Apply through the Service Centre
  6. Present at the service centres with the required documents. Follow all of the officer’s guiding to replace the license. Please pay all the due traffic fines (if have), choose the delivery method and proceed with the applicable payment.

  7. Apply through the optical shops
  8. Present at a suitable optical shop with the required documents. You will be required to pay all the due traffic fines (if have) of be able for license replacement. Perform the applicable payment, choose the delivery method, and receive a temporary driving license while waiting for the original license delivery.

  9. Apply through the call centre 8009090
  10. You should contact the call centre and provide RTA with your driving license number. Follow all of officer’s guiding to submit the require documents. The RTA will verify the submitted documents and issue a temporary driving license while waiting for the original license is delivered by the delivery method you choose.

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Required Documents[edit]

  • Your photograph (passport size)
  • Your passport copy and original
  • Your valid UAE residency visa or resident ID copy and original
  • Your Emirates ID original
  • Your damaged driving license or copy of the lost driving license (if applicable)
  • Your eye test certificate if the license is older than 5 years

Office Locations & Contacts[edit]

RTA Customer Service Center

RTA Barsha Licensing Customer Service Center

Address: Dubai - United Arab Emirates

Plus code: 46F4+QG Dubai - United Arab Emirates

Phone: +971 4 800 9090

More detail in the link: https://www.google.com/maps/search/UAE+-+RTA+Service+Centers+%2B+Customer+Happiness+Centres/@25.2446236,55.2463167,13z/data=!3m1!4b1


Al Jaber Optical

Optician

Address: Al Manal Tower - Shop#2, Ground Floor - Sheikh Zayed Rd - Dubai - United Arab Emirates

Plus code: 679H+8C Dubai - United Arab Emirates

Website: http://www.aljaberoptical.com/

Phone: +971 4 331 1955

More detail in the link: https://www.google.com/maps/search/UAE+-+the+optical+shops+for+license+services/@25.1524815,54.796006,11z/data=!3m1!4b1


The RTA Call Centre: 8009090


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Eligibility[edit]

  • United Arab Emirates citizen or resident.
  • Hold a valid United Arab Emirates driving license.
  • In case of lost or damaged driving license

Fees[edit]

  • AED 100 replacement fee for customer is younger than 21 years old
  • AED 300 replacement fee for customer is older than 21 years old
  • + AED 20 for knowledge and innovation fees

Validity[edit]

The remaining period of validity of the damaged or lost license.

Documents to Use[edit]

Please attach documents that can be used by people. e.g. links
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Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

Please explain processing time taken in obtaining the document/certificate.

Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

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Instructions[edit]

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information[edit]

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.
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Need for the Document[edit]

Please provide the need for the procedure. e.g. Birth Certificate - why do we need to have a birth certificate? 
 

Information which might help[edit]

  1. All information provided by a customer must be true and correct. Any untruthful or fraudulent information may be prosecutable under the governing laws of the UAE.
  2. Legal action will be taken for any misuse of a credit card
  3. The fees amount will not be refunded after payment confirmation.

Other uses of the Document/Certificate[edit]

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links[edit]

Place some external links which might help.

Others[edit]

More information which might help people.