Kerala - File a Complaint about Ration Shop (Fair Price Shop, PDS Shop)

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Procedure

Apply Online

1. To file complaint on a Fair price shop/ Ration shop online, you need go to Link
2. Click on the "Sign In/Register" button.
3. There, you need to fill in all the mandatory fields which will be marked with this symbol ‘*’.
4. First you need to select the State and the District you belong to from the drop down menu.
5. Then, provide some personal details as mentioned in the “Required Information” section of this page.
6. Provide the registered mobile number and proper e-mail id for further updates.
7. Upload any proof you may have in relation to your complaint in .pdf/.doc/.docx file format.
8. Select the relevant option from the drop down menu for “Problem Related To”.
9. Check the Terms and Condition box after reading.
10. The Terms & Conditions are: "Write to us" utility is there to report to DFPD, GoI about your valuable input but it won't constitute a complaint. Rather it will help DFPD, GoI to take constructive measures to make your National Food Security experience better. This one tap solution is to voice your input in the right channel.
11. Type the given Captcha correctly and click on the “Submit” button.
12. You can check the status of your application by clicking on ‘’Know Your Grievance Status’ link.
    

Apply In-Person

1. To File a Complaint about Ration Shop (Fair Price Shop, PDS Shop), the applicant has to approach the Department of Civil Supplies & consumer Affairs, Government of Kerala – link
2. The applicant needs to file the Grievance in the form of a letter addressed to Civil Supplies and Consumer Protection Commissioner.
3. The letter must contain some general details about the applicant and the Fair price shop complaint is mentioned in the “Required Information” section of this page.
4. Attach any proof document needs to attach with the complaint letter is mentioned in the “Required Documents section of this page.
5. Sign under the letter after checking all the details which the applicant has furbished are correct and submit it to the relevant officer.
6. The applicant need not to pay any fee to register a complaint.
7. The processing time for this procedure is within a week.
8. The officer will take action on the ration shop.

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Required Documents

• Ration Card
• Aadhar Card
• Proof in relation to your complaint in .pdf/.doc/.docx file format.
  

Office Locations & Contacts

Food Civil Supplies and Consumer Affairs Office
Kodimatha,
Kottayam,
Kerala 686001
For more details check:
Link

Eligibility

Must be a ration card holder.

Fees

No fees required

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Speedy action will be taken against the erring staff after investigation.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from 
external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, 
myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is 
displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Only registered members can raise a Complaint.
• (*)- Marked are required fields.
• Please enter the Registered Mobile Number only.
  

Required Information

• State
• District
• Name
• Unique Identification(UIDAI/Aadhar) Number
• Email Address
• Mobile Number
• Address
• Ration Card Number
• Fair Price Shop Number
• Fair Price Shop Name
• Problem Related To
• Problem Description
• Attachment (Only .pdf/.doc/.docx file types are allowed)
  

Need for the Document

This procedure is important to voice your complaints through the right channel so that the authorities could rectify it.

Information which might help

"Write to us" utility is there to report to DFPD, GoI about your valuable input but it won't constitute a complaint. Rather it will help DFPD, GoI to take constructive measures to make your National Food Security experience better. This one tap solution is to voice your input in the right channel.

Other uses of the Document/Certificate

It could serve as evidence to support the future complaints.

External Links

Link

Others

A two way communication between the department of Food Supplies & Consumer Affairs and lakhs of ration card holders is vital to maintaining good practice and uprooting corruption.