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England - How To Make a Complain About Child Caretaker

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Procedure[edit]

Minor problems or issues

Not all problems that arise on a day to day basis should automatically be grounds for making a complaint. If a minor problem exists, the best thing to do is draw it to the attention of the social worker for your child or their manager. Many minor problems can be resolved promptly to everybody's satisfaction. They do not necessarily need to go through the complaints procedure.

Major problems and issues
  • Children's Services have particular responsibilities to looked after children in care, including:
    • Where children are living away from home, the local authority is expected to ensure that an appropriate standard of care is being provided
    • Making sure only suitable people are employed to look after your child
    • Providing proper training and support to staff and foster carers
    • Listening to your child's views and your views about care arrangements and thinking carefully about their individual needs, taking their religion, race, culture and background into account
    • Making sure your child has someone independent to talk to and knows who to complain to if necessary
  • If you feel Children's Services are not fulfilling these responsibilities, talk to your child's carer or your social worker (and their manager, if necessary), or raise the issue at the next review meeting.
  • If you are not satisfied, or you consider the matter urgent, you can make a complaint through the Children's Services Complaints Procedure to the Designated Complaints Officer for your local authority.
Find your local authority - http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm
  • You can also get advice and support from Family Rights Group advice line on 0800 731 1696, which is open Monday-Friday, 1.30-3.30pm.
Family Rights Group - http://www.frg.org.uk/
  • National Youth Advocacy Service provides legal representation and advice for children and young people who need help with making their voice heard.
National Youth Advocacy Service website - http://www.nyas.net/



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Required Documents[edit]

  • Identity proof
  • Residential Proof



Office Locations & Contacts[edit]

Find your local authority

http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm

Useful contacts

Children and Family Court Advisory and Support Service (CAFCASS) http://www.direct.gov.uk/en/Dl1/Directories/DG_10010942

The Children's Legal Centre

http://www.direct.gov.uk/en/Dl1/Directories/DG_10010940



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Eligibility[edit]

Provide eligibility criteria's for going through this procedure.



Fees[edit]

Explain the fees structure which is required for obtaining the certificate/document.



Validity[edit]

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever



Documents to Use[edit]

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Sample Documents[edit]

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Processing Time[edit]

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Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	


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Instructions[edit]

  • If your child is being looked after in care by a local authority (including being in care through a court order), and you are unhappy with their treatment you can formally complain against child carer or your social worker.
  • Also, you can make a complaint through the Children's Services Complaints Procedure to the Designated Complaints Officer for your local authority
  • You can also get advice and support from Family Rights Group advice line on 0800 731 1696.



Required Information[edit]

  • Full name
  • Date of birth
  • Country of birth
  • Nationality
  • National Insurance number
  • Contact address
  • Telephone/Mobile number



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Need for the Document[edit]

If your child is being looked after in care by a local authority (including being in care through a court order), and you are unhappy with their treatment you can formally complain.



Information which might help[edit]

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Other uses of the Document/Certificate[edit]

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e.g. Birth Certificate can be used as proof of identity.



External Links[edit]

Directgov Making a complaint

http://www.direct.gov.uk/en/Parents/Adoptionfosteringandchildrenincare/ChildrenInCare/DG_4003058



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Others[edit]

More information which might help people.