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England - How To Apply for Attendance Allowance

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Procedure[edit]

Claim straight away - if you delay you may lose benefit.

  • You can claim online or get a claim pack by:
    • Phoning the Benefit Enquiry Line
    • Downloading the form directly from this page

Claim online

  • To claim Attendance Allowance online use the link below and follow the on-screen instructions.

Benefits online service (http://www.dwp.gov.uk/eservice/)

Call the Benefit Enquiry Line

  • This is a confidential freephone service for disabled people and carers. You can call the Benefit Enquiry Line and ask them to send you a claim pack. They can send you the claim pack in an alternative format if required - for example, Braille.
  • They can also arrange for someone to help you fill out the form if required. Please note that the person you speak to may need to arrange for someone to phone you back.
  • Telephone: 0800 88 22 00
  • Textphone: 0800 24 33 55
  • You can also use the Text Relay service.
  • The Benefit Enquiry Line is open from 8.30 am to 6.30 pm Monday to Friday.
  • If you request a claim pack from the Benefit Enquiry Line, the date of your phone call will be treated as your date of claim. This is the date from which Attendance Allowance can be paid, as long as you send your form back within six weeks of that date. If you delay making a claim, you may lose out on benefit.
  • The person taking your call will not have your personal papers but will be able to give you general advice. This advice must not be taken as a decision about your claim.

Download a form to print at home

  • You can download a claim form (AA1A) to print off and fill in using a pen. Or complete the form on your computer and print off. The form comes with notes that will help you fill it in and tell you where to send it. We will treat the day we get your form back as the date of your claim.
  • If you are going to complete the form on your computer, it is recommended that you save the form on your computer before completing it. To do this simply right click with your mouse on the link below and choose the 'Save Target As' option. You cannot save the form once you've opened it in an internet browser.
  • Once you have filled in the form, you can print and sign it.

If you are having technical difficulties with the claim form

  • If you are having technical difficulties - for example, downloading the form, navigating around the form or printing a hard copy - please contact the eService helpdesk:
  • Phone: 0845 601 80 40
  • Textphone: 0845 601 80 39
  • Email: [email protected]
  • The eService helpdesk is open 8.00 am to 9.00 pm Monday to Friday and 8.00 am to 4.00 pm Saturday and Sunday.



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Required Documents[edit]

  • Your Identity
  • Birth certificate, passport, drivers licence for proof of age
  • Residential Proof
  • Medical Certificate
Identity documents
  • You must provide original documents. DVLA wont accept photocopies or laminated certificates.
United Kingdom (UK) digital passports
  • If you hold a digital passport (the photograph and signature appear on the same page), DVLA can confirm your identity with the Identity and Passport Service. You dont have to send your passport to DVLA.
  • When applying online youll be asked to provide your nine digit passport number allowing DVLA to confirm your identity.
  • If you apply by post, using the D1 'application for a driving licence', write your nine digit passport number and your signature in the 'confirming your identity' section of the D1 form.
Other types of identification
  • DVLA also accepts the following documents as confirmation of your identity. Unlike the digital passport though, you'll need to send your identity document with your application:
    • Full valid current passport
    • Biometric residence permit (formerly known as the identity card for foreign nationals)
    • UK certificate of naturalisation
  • Do not send in your passport if you need it within the next month. If this is the case you should consider delaying your licence application until you can send it with your passport to DVLA.
  • If youve reached State Pension age, you can provide originals of one of the following in your name:
    • Recent (within three months) bank or building society statement showing your pension payment and National Insurance number
    • BR2102, BR2103 or BR5899 letter confirming your eligibility for the State Pension
UK birth and adoption certificates
  • UK birth and adoption certificates can also be used, however, as they are not absolute proof of identity, they must be accompanied by one of the following:
    • National Insurance card or a letter from the Department for Work and Pensions containing your National Insurance number
    • Photocopy of the front page of a benefits book or an original benefits claim letter
    • P45, P60 or pay slip
    • Marriage certificate or divorce papers (decree nisi or absolute)
    • College or university union card or school record
  • If you don't have a birth or adoption certificate, or the one that you have doesnt show your full name or country of birth, contact your local register office.



Office Locations & Contacts[edit]

Call for the Benefit Enquiry Line

  • Telephone: 0800 88 22 00
  • Textphone: 0800 24 33 55
  • You can also use the Text Relay service.
  • The Benefit Enquiry Line is open from 8.30 am to 6.30 pm Monday to Friday.

For technical difficulties with the claim form

  • Phone: 0845 601 80 40
  • Textphone: 0845 601 80 39
  • Email: [email protected]
  • The eService helpdesk is open 8.00 am to 9.00 pm Monday to Friday and 8.00 am to 4.00 pm Saturday and Sunday.
Financial support contacts

http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/DisabledPeopleContacts/GovernmentContacts/DG_10014918

Attendance Allowance

http://www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Disabledpeople/DG_10018710



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Eligibility[edit]

You may be able to get Attendance Allowance if you are aged 65 or over and need help with personal care or supervision to keep you safe.



Fees[edit]

Explain the fees structure which is required for obtaining the certificate/document.



Validity[edit]

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever



Documents to Use[edit]

Please attach documents which can be used by people who would like to follow this procedure.    



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Sample Documents[edit]

Please attach sample completed documents which would help other people who would like to follow this procedure.    



Processing Time[edit]

It will usually take around 40 working days to deal with your claim, unless the claim is made under the special rules. If a claim is made under the special rules it will be dealt with much more quickly.



Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	


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Instructions[edit]

  • Attendance Allowance is paid at two rates depending on how your disability affects you. The claim pack gives some examples of different levels of care needs.
  • You can claim Attendance Allowance either by online or phone or by mail.

Once you have made your claim

  • Once you have made your claim, you can get advice on Attendance Allowance from the Disability Living Allowance/Attendance Allowance Helpline.
  • Telephone: 08457 123 456
  • Textphone: 08457 22 44 33
  • The helpline is open from 7.30 am to 6.30 pm Monday to Friday.
  • Email: [email protected]
  • You can also use the RNID Text Relay service.
  • It will usually take around 40 working days to deal with your claim, unless the claim is made under the special rules. If a claim is made under the special rules it will be dealt with much more quickly.

Effect on other benefits and entitlements

  • If your claim for Attendance Allowance is successful, you may get extra money for severe disability paid as part of:
    • Pension Credit
    • Housing Benefit
    • Council Tax Benefit
  • If someone claims Carer's Allowance for providing care to you and they are paid Carer's Allowance you may not receive this extra amount.
  • You can download a leaflet with this information and advice about Carer's Allowance.
  • For more information, you should contact the office dealing with your claim or contact the Disability Living Allowance/Attendance Allowance Helpline.

The Warm Front Scheme

  • If you receive Attendance Allowance and live in England, you can get a grant from the Warm Front Scheme. This is used to help you with the costs of home insulation and other heating improvements.

If you think a decision about your benefit is wrong

  • If you think a decision about your benefit claim is wrong you can ask the office who made the decision to explain it. You can also ask to have the decision reconsidered and, if you're still unhappy, you can, in most cases, appeal against the decision.

If you're not happy with the service you receive

  • If you have any complaints or comments about the way your claim was handled or the service you received, contact the Disability and Carers Service.
Rates Attendance Allowance

Weekly rate
Higher rate: 77.45
Lower rate: 51.85



Required Information[edit]

  • Full name
  • Date of birth
  • National Insurance number
  • Nationality
  • Contact address
  • Telephone/Mobile number
  • Information about your illness or disability



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Need for the Document[edit]

Attendance Allowance is to help with extra costs if you have a disability severe enough that you need someone to help look after you and you are aged 65 or older when you claim.



Information which might help[edit]

Enter other informations which might help.


Other uses of the Document/Certificate[edit]

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.


External Links[edit]

Place some external links which might help.


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Others[edit]

More information which might help people.