Wikiprocedure

Kenya - Apply for Electricity Token (Prepaid) Meter

Page Discussion
Revision as of 10:04, 1 May 2025 by Wesley (talk | contribs) (Auto)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Advertisement

ProcedureEdit

An electricity token (prepaid) meter is a type of electricity metering system that allows consumers to pay for electricity in advance. Unlike traditional postpaid meters where users are billed for their electricity usage after the fact, prepaid meters require users to purchase electricity tokens in advance and load them onto the meter to access electricity. KPLC Contact Details

  1. How to Apply for First-Time Power Connection Through KPLC



Apply In-Person:


Step 1: Make the application

  1. Go to your nearest the Kenya Power and Lighting Company Ltd (KPLC) for Huduma centre to make the application.
  2. If you are making an application from Huduma centre, visit the KPLC desk to make the application.
  3. Here you will be provided with an  Supply Contract Form  to complete and sign. This form is also downloadable via the KPLC website.
  4. The application must be accompanied by the following documents before being submitted for processing
  5. A copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
  6. A copy of the route sketch leading to premises where supply is required.
  7. Copy of the PIN Certificate
  8. Wiring certificates
  9. Supply contract form
  10. Consent from the owner of the property



Requirements for Corporates

  1. A copy of the Certificate of Registration.
  2. A copy of the route sketch leading to premises where supply is required.
  3. Copy of the PIN Certificate
  4. A Scaled site plan for Industries, Housing Estates, shopping malls, etc.
  5. Consent from the owner of the property
  6. Supply contract form (signed)
  7. Wiring Certificates (signed)



Step 2: KPLC site visit

  1. After making the application KPLC will then conduct an external site inspection to verify standards compliance and estimate the cost.
  2. This process is done within 8 days from the date of the application.
  3. After the inspection, you will be given an estimated cost of supply for electricity.



Step 3: Pay estimate

  1. Depending on the estimated cost for the supply of electricity, you should proceed to make the payments.
  2. A quotation is valid for ninety (90) days within which payment can be made via the following channels;
  3. Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  4. Mobile money (Pay bill number 888899, Account No: application reference No.)
  5. Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  6. Cash payment at the KPLC Payment office
  7. Present the payment receipt to KPLC offices to facilitate connection.



Step 4: Electricity connection

  1. After the presentation of the payment receipt, you will receive external works, meter installation, and electricity flow.
  2. Connection will be completed upon payment of connection fees.



Step 5: Token Activation

  1. After the prepaid meter is installed, you will need to activate it by purchasing your first electricity token. Kenya Power will provide instructions on how to do this, typically through mobile money services, vendors, or their official website.



Step 6: Top-Up Your Meter

  1. Regularly purchase electricity tokens to keep your prepaid meter topped up with credit. This ensures you have electricity available for use.



Step 7: Monitor Your Usage:

  1. Keep track of your electricity consumption and monitor your prepaid meter balance to avoid running out of credit.



Step 8: Customer Support

  1. If you encounter any issues with your prepaid meter or have questions about the token purchase process, contact Kenya Power's customer support for assistance.



Apply OnlineStep 1: Make Application

  1. Visit the KPLC self-service portal to make the application, Click on the “New supply application’ on the right-hand side of the page.
  2. Fill in the required data. This includes the following,
  3. Your bio-data ( name, date of birth, gender, national ID details)
  4. your contact details ( email, phone number)
  5. your physical address details
  6. supply application address( county, constituency, location, street, house name, landmark)
  7. LRN / plot number
  8. latitude/ longitude
  9. connection type ( domestic, small non-domestic, commercial-industrial, Big Industrial, Company Installation)
  10. Required date of connection
  11. Attach the following required documents.
  12. Attach national id
  13. Ownership documents
  14. PIN Certificate
  15. Tick the terms and conditions and click send. Your application will be sent to Kenya Power for action. You will receive a notification of your application via email address and details about KPLC’s site visit.



Step 2: KPLC site visit

  1. After making the application KPLC will then conduct an external site inspection to verify standards compliance and estimate the cost.
  2. This process is done within 8 days from the date of application.
  3. After the inspection, you will be given an estimated cost of supply for electricity.



Step 3: Pay estimate

  1. Depending on the estimated cost for the supply of electricity, you should proceed to make the payments.
  2. A quotation is valid for ninety (90) days within which payment can be made via the following channels;
  3. Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  4. Mobile money (Pay bill number 888899, Account No: application reference No.)
  5. Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  6. Cash payment at the KPLC Payment office
  7. Present the payment receipt to KPLC offices to facilitate connection.



Step 4: Electricity connection

  1. After the presentation of the payment receipt, you will receive external works, meter installation, and electricity flow.
  2. Connection will be completed upon payment of connection fees.



Step 5: Token Activation

  1. After the prepaid meter is installed, you will need to activate it by purchasing your first electricity token. Kenya Power will provide instructions on how to do this, typically through mobile money services, vendors, or their official website.



Step 6: Top-Up Your Meter

  1. Regularly purchase electricity tokens to keep your prepaid meter topped up with credit. This ensures you have electricity available for use.



Step 7: Monitor Your Usage:

  1. Keep track of your electricity consumption and monitor your prepaid meter balance to avoid running out of credit.



Step 8: Customer Support

  1. If you encounter any issues with your prepaid meter or have questions about the token purchase process, contact Kenya Power's customer support for assistance.
  2. How to switch from post-pay to prepaid KPLC meters



Apply In-Person:
KPLC Customers currently using a post-paid meter, can also switch to prepaid meters and have prepaid meter gages installed on their premises.

Step 1: Contact Kenya Power (KPLC):

  1. Start by contacting Kenya Power's customer service or visiting the nearest Kenya Power branch office or Huduma Centre KPLC desk to make the application.



Step 2: Inquire About Eligibility and Requirements:

  1. Ask Kenya Power about the eligibility criteria for switching to a prepaid meter and the specific requirements you need to meet. Requirements may vary based on your location and the availability of prepaid meters.



Step 3: Submit an Application:

  1. If you meet the eligibility criteria and wish to proceed, you will typically need to submit an application for a prepaid meter. Kenya Power will provide you with the necessary application forms, which may need to be completed and submitted with supporting documents.



Step 4: Inspection and Assessment:

  1. Kenya Power may need to conduct an inspection of your premises to determine whether it is suitable for a prepaid meter installation. They will assess factors such as the electrical wiring and infrastructure.



Step 5: Payment of Conversion Fees (if applicable):

  1. In some cases, Kenya Power may charge a fee for converting from a postpaid to a prepaid meter. Be prepared to pay any required conversion fees.



Step 6: Meter Installation:

  1. Once your application is approved and any necessary inspections are completed, Kenya Power will schedule the installation of the prepaid meter at your premises. Qualified technicians will install the meter and connect it to your electrical system.



Step 7: Token Activation:

  1. After the prepaid meter is installed, you will need to activate it by purchasing your first electricity token. Kenya Power will provide instructions on how to do this, typically through mobile money services, vendors, or their official website.



Step 8: Top-Up Your Meter:

  1. Regularly purchase electricity tokens to keep your prepaid meter topped up with credit. This ensures you have electricity available for use.

N.B: At the moment, KPLC has selected some project sites where they will be converting post-paid meters to prepayment. The company will meet the costs, so you don’t have to pay anything for the installation.

Advertisement

Required DocumentsEdit

All Applicants General Requirements

  • Duly completed and signed: Supply Contract Form
  • Copy of ID
  • Copy of PIN Certificate
  • Route Sketch Map
  • Copy of title deed and land search documents for the owner of the property (to support way leaves consent)
  • Supply Contract Form (signed)
  • Wiring Certificates
  • Consent from the owner of the property


Meter Separation and Additional Load Applicant

  • Copy of latest Electricity Bill


Additional Requirements for Premium Applicants

  • Scaled Site Plan (preferably in soft copy Auto CADD/DWG format)
  • Load Schedule Details


Requirements for Corporates

  • A soft copy of the Certificate of Registration.
  • A soft copy of the route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • A Scaled site plan for Industries, Housing Estates, shopping malls, etc.
  • Consent from the owner of the property
  • Supply contract form (signed)
  • Wiring Certificates (signed)



Office Locations & ContactsEdit

Kenya Power (KPLC) Head Office
Stima Plaza Kolobot Rd, Nairobi
Kenya
P.O Box: 30099-00100 Nairobi GPO
Tel: +254-203201000/ 73111000
Hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.
Website: Link


List of the contacts for Kenya Power Branches

  • Bondo Branch: 021803159, 0203530050 or 0202674285
  • Bomet Branch: 202689671
  • Bungoma Branch: 202674284, 0552030516
  • Busia Branch: 055-22076, 055-22093
  • Chuka Branch: 064 – 630418
  • Eldama Ravine Branch: 064 – 630418
  • Elwak Branch: 0724478936
  • Emali Branch: 020 – 2426501
  • Garissa Branch: 202368776
  • Habaswein Branch: 0715 344 759
  • Homabay Branch: 202674283
  • Kamburu Branch: 0722136351, 0722136393
  • Kakamega Branch: 0737623223, 056203
  • Embu Branch: 0722886636
  • Gatundu Branch: 202336980
  • Hola Branch: 0722662912
  • siolo Branch: 064 – 52013
  • Kapsabet Branch: 053 – 52115
  • Kiserian Branch: 020-2060618, 0723963839
  • Kitale Branch: 5337009
  • Kilifi Branch: 5337009
  • Kisii Branch: +254-202442794
  • Kitengela Branch: 208074514/5
  • Kerugoya Branch: 060-2021359, 0712565080
  • Kericho Branch: 202442798
  • Kabarnet Branch: 0717154501, 05352432
  • Siaya Branch: 202442793, 0713551960
  • Kiambu Branch: 20268776
  • Kitui Branch: 444422051, 0202515009
  • Limuru Branch: 2070006/7
  • Lamu Branch: 0424632068
  • Likoni Branch: 412001933
  • Lodwar Branch: 05421268
  • Loitokitok Branch: 202100399, 0728054695
  • Machakos Branch: 4420139
  • Mandera Branch: 4652188
  • Malindi Branch: 422130200, 0422120025
  • Marsabit Branch: 202419815
  • Maua Branch: 064 – 21358
  • Migori Branch: 202442797
  • Molo Branch: 202614321
  • Merti Branch: 0716626381/2
  • Murang’a Branch: 6031480, 0735611392/3
  • Mwingi Branch: 0727016640, 44822094
  • Narok Branch: 502222046
  • Namanga Branch: 07208007175
  • Naivasha Branch: 050-2020169, 0208010407
  • Nanyuki Branch: 06232558/9
  • Nyahururu Branch: 652022205
  • Nyamira Branch: 208064672
  • Webuye Branch: 202674280
  • Wajir Branch: +254-464421020
  • Ukunda Branch: 0735972112
  • Voi Branch: 043-2030660, 043-2030755, 043-2031231
  • Tala Branch: 0714892553
  • Taveta Branch: 072034732
  • Wundanyi Branch: 202397702


Energy and Petroleum Regulatory Authority (EPRA) - Head OfficeAddress: Eagle Africa Centre, Longonot Road, UpperhillTelephone: +254 709 336 000|+254 020 284 7000|+254 708 444 000Postal Address: P.O. Box 42681 - 00100 Nairobi,
KenyaE-mail: [email protected]
Website: Link

EligibilityEdit

  • A newly constructed building with no existing electricity connection
  • Existing connections that want to change connection type e.g. change phase type or change voltage type.


FeesEdit

  • Fees charged depend on the distance from the existing power connection, power requirements, and number of meters needed.
  • A quotation is valid for ninety (90) days within which payment can be made via the following channels;
  • Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  • Mobile money (Pay bill number 888899, Account No: application reference No.)
  • Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  • Cash payment at the KPLC Payment office


ValidityEdit

  • The validity of the electricity connection is forever.
  • However, the connection can be disrupted if the users fail to purchase electricity tokens in advance and load them onto the meter to access electricity.


Documents to UseEdit

Supply Contract Form


Sample DocumentsEdit

Please attach sample completed documents that would help other people.


Processing TimeEdit

Application Connection Type

  • Requiring a meter only 7 days
  • Requiring low voltage extension of 14 days
  • Requiring low voltage extension (Single phase up to 8 kVa) 28 days
  • Requiring medium voltage extension and/or trans­former 28 days
  • Requiring connection at high voltage within the period agreed with the Customer


Construction & Metering

  • Requiring a meter only 3 days
  • Requiring low voltage extension (Single phase up to 8 kVa) 14 days
  • Requiring low voltage extension (3 phase above 8 kVa) 14 days
  • Requiring medium voltage extension and/or trans­former 28 days
  • Requiring connection at a high voltage within the period agreed with the Customer.


Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube

width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.

e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


InstructionsEdit

Please provide other instructions related to the certificate/documents.

e.g. The state office holds birth records since January 1908.


Required InformationEdit

Type of Application

  • New, Temporary, Rerouting, Group application, Meter separation account no. or Additional load account no.
  • Premium Application (above 25kVA) or Standard Application (below 25 kVA) )
  • No. of Meters Required


Applicant’s Data

  • Company Name/ Full name of applicant
  • ID/Passport No
  • County of residence
  • P.O. Box/ Postal Code
  • Town of residence
  • Mobile Tel No.(s)/ Office Tel No
  • Customer’s email address
  • Customer Contact Person


Supply Location Data

  • County
  • District
  • Division
  • Sub-location
  • Street: Village/Estate
  • Name/House No:
  • LRN/Plot No


Appliances

  • Fixed appliances (cookers, heaters, air conditioners, fridges, ovens, etc.)
  • Plug points (socket outlets)
  • Motors
  • Lighting points (bulbs)
  • Other apparatus


Need for the DocumentEdit

  • An electricity token (prepaid) meter is a type of electricity metering system that allows consumers to pay for electricity in advance. Unlike traditional postpaid meters where users are billed for their electricity usage after the fact, prepaid meters require users to purchase electricity tokens in advance and load them onto the meter to access electricity.



Information which might helpEdit

Enter other information which might help.


Other uses of the Document/CertificateEdit

Please explain what are other uses for obtaining this document/certificate.

e.g. Birth Certificate can be used as proof of identity.


External LinksEdit

KPLC Domestic Customers Application

OthersEdit

More information which might help people.


Retrieved from "https://www.wikiprocedure.com/index.php?title=Kenya_-_Apply_for_Electricity_Token_(Prepaid)_Meter&oldid=99254"