Bangladesh - Make a Complaint (National Consumer Rights)

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Procedure

Apply In Person

1. To Apply to Make a Complaint (National Consumer Rights) in Bangladesh, the applicant has to approach the Bangladesh Competition Commission link
2. An application form will be provided to the applicant by the concerned officer or the applicant can fill out the complaint through an online form link
3. The applicant has to fill in all the necessary details regarding the complaint in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents/evidence.
5. The applicant has to attach the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned officer.
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. The application will be accepted.
9. The applicant has to follow up the BCC regarding the complaint.
10. This entire process can be completed 5-6 weeks or as per the timeline advised by the respective department authority.

Note: If the concerned authority is still unable to resolve the issue, the applicant can seek legal assistance. The applicant can contact a lawyer or a consumer rights organization for help.

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Required Documents

• Application form
• National identity card
• Address proof
• Details of product or service
• Details of complaint
• Any other documents (if required)

Office Locations & Contacts

BANGLADESH COMPETITION COMMISSION
Address:
37/3/A, Red crescent Borak Tower,
Eskaton Garden Road, Romna,
Dhaka-1000.
Phone: +8802-58315485
Fax: +8802-58315497
Email: [email protected]
Contact link

Eligibility

• The applicant must have valid evidence/documents regarding of complaint.
• The applicant must have Bangladesh citizenship.

Fees

• The applicant has to pay the prescribed fee as requested by the authority.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed 5-6 weeks or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Name
• Address
• Age
• Zip code
• Nationality
• Email
• ID proof
• Complaint details
• Declaration
• Date
• Signature

Need for the Document

• Consumer rights are fundamental to ensuring that consumers are treated fairly and are not taken advantage of by businesses. By making a complaint to the National Consumer Rights authorities, consumers can seek protection and enforcement of their rights.

Information which might help

• Making a complaint to the National Consumer Rights authorities in Bangladesh can help to protect consumer rights, promote ethical business practices, and improve the quality of products and services offered to consumers.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

For more information Link

Others

More information might help people.