Philippines - Apply for Star Rating (New)

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Procedure

Apply In Person

1. To Apply for Star Rating (New), the applicant has to approach the Department of Tourism link
2. An application form will be provided to the applicant by the concerned officer.
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned officer.
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. Also, the applicant has to schedule an appointment at their convenient time.
10. The inspector will personally visit the establishment and validate its compliance with the prescribed Health Safety Guidelines.
11. After the inspection, the Philippine Department of Tourism will assess the establishment's compliance with the Star Rating standards and issue a Star Rating.
12. Once the process gets completed, the applicant will get a notification through email.
13. Upon completion, the applicant will get the certificate through email.
14. This entire process can be completed within 15 - 30 days or as per the timeline advised by the respective department authority.

Apply by Email:

1. To Apply for Star Rating (New), the applicant has to approach the Department of Tourism link
2. An application form will be provided to the applicant by the concerned officer.
3. The applicant has to fill in all the necessary details in the application form. (Incomplete applications are not accepted)
4. Make sure that the applicant has attached all the necessary documents that are mentioned in the “Required Documents” section of this page.
5. The applicant has to attach the photocopies of the required documents along with the application form while submitting.
6. Submit all the documents with the completed form to the concerned office email ID - [email protected]
7. The applicant has to pay the prescribed fee as requested by the authority.
8. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
9. Also, the applicant has to schedule an appointment at their convenient time.
10. The inspector will personally visit the establishment and validate its compliance with the prescribed Health Safety Guidelines.
11. After the inspection, the Philippine Department of Tourism will assess the establishment's compliance with the Star Rating standards and issue a Star Rating.
12. Once the process gets completed, the applicant will get a notification through email.
13. Upon completion, the applicant will get the certificate through email.
14. This entire process can be completed within 15 - 30 days or as per the timeline advised by the respective department authority.

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Required Documents

• Accommodation Establishment Information Sheet
• Accommodation Establishment Self-Rating Form
• Business Registration and Permits
• Building Permit, Certificate of Occupancy, and Fire Safety Certificate
• Floor Plan and Room Layout
• Amenities and Facilities Inventory
• Staffing and Training Program
• Standard Operating Procedures
• Guest Feedback Mechanisms
• Any other documents (if required)

Office Locations & Contacts

Department of Tourism (DOT)
DOT-National Capital Region (NCR) Regional Office 2nd Floor
The New DOT Bldg. , 351 Sen. Gil Puyat Ave.
Makati City
Tel.No.: (632) 459-5200 to 459-5230 Loc. (212 and 232)
Tourist Information Center Tel. No.: (632) 459-5200 to 5230 Loc. 102
Centennial Tel. No.: (632) 887-1109 Loc. 2280
NAIA Airport Tel. No.: (632) 832-2964/551-0698/551-2554
NAIA Lobby Tel. No.: (632) 852-2191/852-1165
Airport Fax No.: (632) 853-1687
E-Mail: [email protected]
Contact link

Eligibility

• Any hotel, resort, or any other accommodation establishment that intends to Apply for Star Rating (New) is eligible to make this application.

Fees

• The applicant has to pay the prescribed fee as requested by the authority.

Validity

• The certificate is valid for three years.

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed within 15 - 30 days or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Applicant name
• Address
• Telephone number
• Valid email address
• Sex
• Nationality
• Hotel name
• Plan and details
• Declaration
• Date
• Signature

Need for the Document

• Star Rating (New) in the Philippines is a program initiated by the Philippine Department of Tourism to provide an objective and standardized way of rating hotels, resorts, and other accommodation establishments in the country.
• This program aims to promote and improve the quality of Philippine accommodations and to provide guests with a reliable way of assessing the level of service and facilities provided by an establishment.

Information which might help

• Under the Star Rating (New) program, accommodation establishments are rated based on a set of criteria and standards, such as room amenities, guest services, cleanliness, and maintenance. The Star Rating ranges from one to five stars, with five being the highest rating.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

• The Star Rating (New) program is updated periodically to ensure that it reflects the changing needs and expectations of guests.
• The most recent update was in 2019, which introduced new criteria for the assessment of accommodation establishments, such as environmental sustainability and accessibility for persons with disabilities.