Nigeria - Pay Electricity Bills

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Procedure

NIGERIA - PAY ELECTRICITY BILLS

Pay In-Person

1. To pay ELECTRICITY bills in Nigeria visit the ELECTRICITY BOARD in your area
2. The address ad contact details of the office can be found in the following link: contact link
3. Visit the Office and ask for the relevant counter to pay electricity bills.
4. Process your payment by showing your electricity bill and your EB number along with the card if given.
5. Please pay the correct required amount without any mistake to the relevant authority.
6. Now when your payment is done receive your payment reference ID for further reference.
   

Pay Online

1. To pay your electricity bill through online, please select your convenient payment mode i.e., via bank/ ATM/ Card.
2. Then select your Contract type and your respective electricity board [EKO/ KANO/ IKEDC/ IBEDC/ PORT HARCOUT].
3. Now enter your Electricity Account Number/ Meter Number correctly.
4. Then enter your bill amount and click next to proceed the process.
5. Now on the opened page choose your payment mode and pay your electricity bill.
6. After successful transaction a reference id will be sent to your registered mobile number. This indicates your payment is done.

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Required Documents

• Customer electricity bill
• Bank details if payment to be made is through bank

Office Locations & Contacts

Nigerian Electricity Regulatory Commission - Head Office,
CORPORATE HEADQUARTERS?
Plot 1387,
Cadastral Zone A00,
Central Business District?,
Abuja, F.C.T, Nigeria
Tel: +234 09 4621400, 09 4621410
Email: [email protected]
Website: Link

Eligibility

• Both Individuals and Corporate bodies who make use of the electricity, provided by the various State Electricity Board, are eligible.

Fees

• Depends upon the usage.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Please explain processing time taken in obtaining the document/certificate.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video 
ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, 
googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of 
webpage where the video is displayed.
e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' 
Video ID is 'Y0US7oR_t3M'.

Instructions

• Always clear your electricity bills to avoid disconnections.
• Choose the easier and appropriate mode of payment for you to clear your electricity bill.
• Kindly pay the required amount to avoid any penalties.
• Always receive a receipt for any payments made or check your registered mobile phone for updated SMS from electricity board on your electricity bill.

Required Information

• Electricity charges
• Connection number/Username
• Your registered number/ Member id of electricity board
• Registered mobile number
• Card number
• PIN number
• CVV number
• Date and Expiry
• Transaction password

Need for the Document

• Any person who wishes to continue electricity supply must pay their electricity bill without fail to avoid disconnection in service.

Information which might help

To ensure quality service delivery, it is pertinent that electricity customers know their rights as follows:

• All customers have a right to transparent electricity billing.
• All Un-metered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
• It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
• All customers have a right to refund when over billed.
• All customers have a right to file complaints and to the prompt investigation of complaints.

NERC’S CONSUMER GUIDLINES LINK: link

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Place some external links which might help.

Others

More information which might help people.